Privacy Policy

Last updated: 28 June 2026

TiMBIM BV processes personal data when you create an account, purchase software, contact TiMBIM, use customer account features, or validate a software licence. This privacy policy explains what information is used, why it is used, and how it relates to the tools currently used on the TiMBIM website.

Who this policy applies to

This policy applies to visitors, customers, account holders, and licensed users of TiMBIM software and website services.

Personal data TiMBIM may collect

Depending on how you use the site, TiMBIM may collect:

  • Your name, email address, company details, and account information.
  • Billing and order information needed to complete a purchase and manage downloads.
  • Support messages and other information you choose to send by email or contact forms.
  • Licence-related information such as licence email, licence key, product access status, and expiry details.
  • For applicable software licensing flows, Autodesk user ID information linked to a licensed email address.
  • Software validation details such as product key, app version, validation outcome, and a hashed device identifier when a desktop app sends one.
  • Security and anti-spam information collected through hCaptcha when protected forms are used.

How TiMBIM uses this information

TiMBIM uses personal data to:

  • Create and manage website accounts.
  • Process purchases and provide access to downloads.
  • Manage software licences, team access, and licence validation.
  • Show customers their account, purchase, and licence status.
  • Respond to support or contact requests.
  • Protect the website, forms, downloads, and licensing systems against misuse, fraud, or spam.
  • Meet legal, accounting, and record-keeping obligations.

Tools and services used on this website

TiMBIM does not use WooCommerce for this website flow. The main account, purchase, and licensing features are based on WordPress, Easy Digital Downloads, and TiMBIM's own licensing tools.

  • WordPress: used for website accounts, login, page content, and general site administration.
  • Easy Digital Downloads: used to handle software purchases, customer records, checkout-related data, and download access.
  • EDD Software Licensing and TiMBIM licensing tools: used to manage licence status, product access, website licence validation, and account-based download rights.
  • TiMBIM Licensing Hub and related custom integrations: used to validate software access, record validation events, connect licences to product access, and support account and team licensing workflows.
  • CookieYes: used to manage cookie consent preferences and present cookie-related choices to website visitors.
  • hCaptcha: used on protected forms to reduce spam and abusive automated submissions.
  • Payment providers used through checkout: payment-related data may also be processed by the payment provider used for the transaction.

Cookies and consent management

TiMBIM uses cookies and similar technologies where needed for core website functionality, account access, security, checkout-related features, and consent management. CookieYes is used to help present cookie notices, store consent preferences, and let visitors manage their cookie choices.

Depending on the services active on the site, some cookies may be set by WordPress, Easy Digital Downloads, embedded website features, or other tools used to provide the website and customer account experience.

Software licensing and validation

Some TiMBIM software products validate access against the website. For that purpose, TiMBIM may process licence email addresses, licence keys, Autodesk user identifiers where relevant, product identifiers, validation timestamps, app version details, and a hashed device fingerprint when supplied by the software.

This information is used to confirm whether a licence, trial, reviewer access, or team-based entitlement is active, and to help prevent misuse of software access.

Downloads and account access

When you use the account area to access purchased software, TiMBIM may process order-related and licence-related information needed to confirm your access rights and provide a download link or file delivery path.

Spam protection and hCaptcha

When hCaptcha is active on a form, it may process information such as IP address, browser and device data, interaction patterns, and other signals needed to distinguish legitimate users from automated abuse. That processing is handled as part of the site's spam prevention and security measures.

Sharing of personal data

TiMBIM does not sell your personal data. Personal data may be shared only where needed with service providers involved in running the site or delivering the service, such as hosting, checkout and payment processing, spam protection, and licensing-related integrations, or where disclosure is required by law.

Data retention

TiMBIM keeps personal data only for as long as needed for the purposes described in this policy, including account management, software access, support, legal obligations, and dispute handling.

  • Account, order, and licence records may be kept for as long as needed to manage customer access and comply with legal or tax obligations.
  • Licensing validation event records in the custom licensing hub are currently designed to be purged after about 180 days unless a different retention period is required.
  • Identity bindings and access records may be retained longer where needed to manage ongoing licensed use, team assignments, or support history.

Data security

TiMBIM takes reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, or disclosure. No online system can guarantee absolute security, but security and access controls are applied where appropriate.

Your rights

Subject to applicable law, you may have the right to request access to your personal data, ask for correction or deletion, object to certain processing, or request restriction of processing. You may also ask questions about how your data is used.

Contact

For privacy questions or requests about your personal data, please contact info@timbim.eu.

Changes to this policy

TiMBIM may update this privacy policy from time to time to reflect changes to the website, software, legal requirements, or the tools used to deliver services. The latest version should always be reviewed on this page.